Support

User manuals are available on our Downloads page.

Power

Our guitar pedals require a 9V DC, center negative, regulated power supply that can provide at least 100 mA. The plug should have 2.1mm inside diameter and 5.5mm outside diameter. This is the type of power supply used by almost all guitar pedals, and we recommend using one designed specifically for effects. A few examples are the Boss PSA series, Visual Sound One Spot, and the Voodoo Lab Pedal Power series. If you have a few pedals, we recommend a multi-pedal power supply with independent regulated outputs (not daisy chained).

Warranty

Red Panda products are warranted against defects in materials or workmanship for one (1) year from date of original purchase. It does not cover damages or wear resulting from accident, misuse, abuse, or unauthorized adjustment and/or repair. Should this product require service (or replacement at our option) while under warranty, please contact info@redpandalab.com.

Expression Pedals

Use an expression pedal with a 10k-50k ohm linear pot. The expression pedal input also supports control voltages (CV) with a range of 0 to +3.3V. It is best to use a 1/4” TRS cable with the ring unconnected, which is available from our web site.

Shipping

Free shipping on US orders.

$15 shipping to Canada, via USPS Priority Mail International.

$25 shipping outside USA and Canada, via USPS Priority Mail International. We do not ship directly to Japan, please contact our distributor, LEP International.

Returns

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  A 15% restocking fee will be charged unless the item is in like-new condition with all original packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.